IT Governance A Relationship centred approach
“In our study of organizations seeking IT cost savings via outsourcing, we found that good relationship management made a 40% difference in cost savings” – Logica and Warwick Business School.
Why
Historically, the majority of IT Governance practices have been very much process centred and compliance driven. Despite the detailed attention IT governance receives, the majority of IT functions along with their IT end user clients would admit that the relationship between the IT function and its customers is often a rocky one. Poor relationships will lead to poor business results. The despair of the IT executive is reflected in the common quote “We are meeting our service level agreements, but the customer is still not happy!” As indicated by the latest ITIL developments, the focus for IT Governance is necessarily expanding to address business relationships. What is missing to date is pragmatic advice and practical approaches to IT relationship management.
This workshop is aimed at addressing the lack of practical approaches to IT relationship management. Attendees will learn how to manage the “social contract” along side their SLA contracts, to achieve optimal results for their clients and their businesses overall. Organisational Network Analysis techniques will be used to demonstrate how relationships can be improved within the organisation as well as out into the market place. Issues around multi-sourcing and leveraging social capital for IT procurement will also be addressed, along with the impact of Web 2.0 technologies on IT Governance.
Who should attend
This seminar/workshop should be of value to anyone with responsibility for business interactions in or around the IT function. Participants might have roles in:
- IT Management
- IT Client services
- IT Procurement
- Programme or Project Management
- IT Strategic Consulting
What are the benefits
- Expand your understanding of the IT Governance task beyond formal contracts and compliance
- Learn about new techniques for analysing organisational and market place relationships
- Find out how partnerships can be enhanced through the use of value network analysis approaches.
- Find out how relationship risks can be minimized in multi-sourced environments
- Learn how to leverage, rather than protect against the emerging web 2.0 technologies, as they find their way into day to day business environments
What does it cost?
- The course fee of Euro 600 included VAT
1/2-Day Programme Content
The programme is designed to promote discussion and dialog around a number of frameworks and case examples provided by the workshop leader.
- IT Governance Frameworks
- Introduction to the Cynefin decision making framework
- Organisational relationship analysis
- Case Study Discussion
- The Multi-sourcing Dilemma
- Visual markets approach
- Developing sustainable partnerships
- Value Network Approach
- IT Governance and Web 2.0
- New Governance Framework
Your Workshop Leaders
Dr Laurence Lock Lee is an internationally recognised expert on relationship network techniques and their application to business environments. He is the co-founder of Optimice Pty Ltd, a company focused on optimising business relationships. He has more than 30 years experience in the IT field as a researcher, manager and consultant. He is the author of the book “IT Governance in a Networked World: Multi-Sourcing Strategies and Social Capital for Corporate Computing” and two executive reports for leading US IT advisory firm, Cutter Consortium. He has conducted consulting assignments, taught and presented in Europe, USA, Asia and Australia. He has recently completed several organisational analysis projects with Open Knowledge in Italy and the UK.
Dr Massimo Pettiti graduated in Electronic Engineering from the Università Statale di Pavia.
Is "Matter Expert" and a specialist in "Psychology of New Media" at the Universita' Cattolica in Milan. He takes about 18 years in telecommunications, mobile and web.
He participated in the start-up of Omnitel (now Vodafone Italy) as Senior Project Manager and the he has led innovation of H3G-3Italia as Director of Innovation and New Media.
He holds the course "Economics of Innovation" at NABA (Nuova Accademia di Belle Arti-MI).
He is also in the Board of Directors of The "Renaissance Link", an association that supports creativity, innovation, beauty and sustainability in a context of Italian companies rooted to the land, founded by G. Lanzone, F. Morace and E. Genovesi.
